accessibility statement

(Last revised on 20 September 2023)

Voice® is committed to providing a website that is accessible to all users. Content on our website is designed so that it is easy to find, read, understand, and interact with.

We aim to achieve the recommended government standard for Web Content Accessibility Guidelines and follow general principles of usability, which should help all visitors to our websites.

This website is managed by Voice® , we want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working to make the text across our website as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Voice® is committed to providing an inclusive environment, and to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and we are working to apply the relevant accessibility standards.

How accessible is our website

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some of the text may not have sufficient contrast

We are constantly working on improving our website’s digital accessibility, please contact us at [email protected] should you need any support at any part of your journey on our website.

Customising our website

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate:

  • using the Recite Me cloud-based assistive toolbar located next to the login button and the accessiBe widget located at the bottom right hand corner of the website
  • if you need to make text size or colour changes, W3C have advice on helping you do this
  • AbilityNet also has guidance on making your device easier to use if you have a disability

Our website may contain links to third-party content. Voice® is not responsible for the accessibility of this content. We are committed to working with partners to ensure material they are responsible for:

  • meeting accessibility standards where possible
  • having their own accessibility statements

Feedback and contact information

We’re committed to improving the accessibility of this website. You can contact us if you:

  • need information on this website in a different format e.g. accessible PDF, large print, easy read, audio recording or braille
  • find any problems not listed on this page
  • think we’re not meeting accessibility requirements

Voice® HQ can be contacted via:

  • Email: [email protected]
  • Telephone: 0191 2081288
  • Address:
    Voice® & UK National Innovation Centre for Ageing
    The Catalyst
    3 Science Square
    Newcastle Helix
    Newcastle upon Tyne NE4 5TG

We’ll review and respond to your request and get back to you in five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your concerns, you can contact the Equality Advisory and Support Service (EASS).